Provider Listing Terms (for providers)

1. Scope

These terms apply if you apply to list, or list, courses on FindACourse.uk (the “Provider”).

2. Relationship and merchant of record

  • You are an independent provider.
  • You are the merchant of record for all bookings.
  • You are responsible for consumer contracts, VAT/tax, refunds, cancellations, chargebacks, and complaints about training delivery.

3. Listing standards

You agree that listings will be:

  • Accurate, not misleading, and kept up to date
  • Clear on price, dates, location, prerequisites, awarding body (where relevant)
  • Clear on cancellation/refund terms and any admin fees
  • Compliant with applicable laws and sector requirements

4. Vetting and verification

We may request evidence to support:

  • Your business identity and contact details
  • Qualifications/accreditations you claim
  • Insurance (where relevant)
  • Policies (e.g., refunds/cancellations)

“Verified provider” status is granted at our discretion and may be withdrawn.

5. Moderation and publishing

  • New providers may be subject to “pending approval”.
  • Verified providers may be allowed “auto-publish” for new listings.
  • We may edit listings for clarity/formatting (without changing meaning) or request changes.

6. Fees, billing and pricing changes

6.1 Fees

Provider listing fees (and any other fees we may introduce) are as set out on our Pricing page and may change from time to time.

6.2 When pricing applies

The fees that apply to you are the fees shown on the Pricing page at the time you purchase or renew your subscription/listing.

6.3 Changes to pricing

If we change fees:

  • We will give you reasonable notice before the change takes effect.
  • Any change will apply from your next billing cycle/renewal date (not mid-cycle), unless otherwise required by law.
  • If you do not agree to the updated pricing, you may cancel before renewal. If you cancel, your listing(s) may be removed or set to inactive at the end of your current paid period.

6.4 Non-refunds

Fees are payable in advance and are non-refundable except where required by law.

7. Delisting and suspension

We may suspend or remove listings (or your provider account) where we reasonably believe:

  • Listings are inaccurate or misleading
  • You breach these terms
  • We receive credible complaints and you do not respond within a reasonable time
  • There is risk of harm to learners or reputational risk

We will aim to give notice where practical, but may delist immediately in urgent cases.

8. Provider obligations to us

You must:

  • Respond to learner enquiries and complaints promptly
  • Maintain appropriate policies and insurance
  • Notify us of material changes (pricing, dates, accreditation status)

9. Liability and indemnity

You agree to indemnify us against losses arising from:

  • Your course delivery
  • Your breach of law or these terms
  • Misleading listings

10. Governing law

England and Wales.