Complaints & Dispute Resolution Policy

1. What we handle

We can help with complaints about:

• Misleading or inaccurate listings
• Provider conduct relating to the listing (e.g., bait-and-switch pricing)
• Concerns that a provider may not meet minimum listing standards

We do not handle complaints about:

• The quality of training delivery (this is primarily for the provider)
• Provider internal decisions (unless they relate to misleading listings)

2. How to complain

Email info@findacourse.uk with:

• Your name and contact details
• Provider name and course listing link
• What happened and dates
• What outcome you want
• Any evidence you can share

3. Our process

• Acknowledge within 3 working days
• Investigate and request provider input
• Aim to respond within 14 working days (complex cases may take longer)

4. Outcomes

We may:

• Ask the provider to correct listing information
• Suspend or remove “Verified provider” status
• Temporarily suspend listings
• Delist the provider